SHIPPING, ORDERS AND RETURN INFORMATION
Once you have placed your order, you will receive a confirmation email. If you do not receive a confirmation email, please contact us directly by email email@example.com. Your order will leave within 1-2 business days unless you are contacted. If the item is out of stock or may take longer to despatch, you will be notified via email.
SHIPPING COST AND METHOD
Your order will be sent by express post. Flat rate shipping cost is $10.50
Please allow up to 3 working days before querying your parcel.
Payment will be accepted by either Paypal or bank deposit. Details at checkout.
Once an ordered is submitted, we are unable to change or cancel the order. If you have any additional questions about your order, please contact us directly by email firstname.lastname@example.org or phone 0413 146 796 between 9am and 5pm Mon – Fri.
Each item is packaged in a NO LIMITS gift box with care instructions. It is important to read the care instructions so that your jewellery can stay looking great for a long time.
All pieces are made using plated components. Plated components can tarnish easily if they aren’t looked after. Always store your Mondo jewellery in the box you received it in. Keep all jewellery products away from water, perfume, moisturiser or hairspray, as this may cause it to discolour.
RETURNS AND EXCHANGES
If you wish to exchange an item, you may do so by the following process; You must notify MONDO DESIGN within 7 days of receiving the item by email email@example.com to obtain a Return ID number. You have the following options;
Please note Refunds will only be made if item is faulty. Please note our refund & exchange terms & conditions below:
All returns / exchanges must be sent with the original invoice Return ID Number that you received via email. All returns / exchanges must be sent to the following address: 43 Chappell Place, East Keilor Victoria 3033.
Mondo Design is not responsible for any accessories that are not returned in new, unused & unworn condition with all tags attached. Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Mondo Design reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. A refund or exchange will not be issued for items which fail to meet our standards set forth above.
All Mondo handmade pieces are covered by a 3 month warranty. If your item needs repair, please contact us at firstname.lastname@example.org and we will arrange for the item to be repaired.